Terms of service

Effective Date: 26 Feb 2025

1. Parties
This Agreement is between Ai BotBuddy Ltd (Registered in England, Company No. [XXXXXXX]) ("Provider") and the entity/person accessing our AI chatbot services ("Customer").

2. Service Provision
a. We grant a non-exclusive license to use the Ai BotBuddy platform for internal business purposes
b. Services include:

Natural language processing chatbots
Integration with approved third-party platforms
Basic analytics dashboard

3. Account Responsibilities
Customers must:

• Maintain accurate account information
• Notify security breaches within 24 hours at [email protected]
• Restrict access to authorized users

4. Data Handling
a. Customer Data Rights:

• You retain ownership of all input data
• Grant us processing rights for service delivery

b. Security Measures:

• AES-256 encryption at rest and in transit
• Annual penetration testing
• GDPR-compliant data processing (DPA available on request)

5. Prohibited Uses
Cannot be used for:

• Generating illegal/discriminatory content
• Reverse engineering attempts
• High-risk decision systems without human oversight
• Spamming/mass communication campaigns

6. Financial Terms
a. Subscription plans auto-renew annually unless canceled 30 days prior
b. Late payments >45 days may incur service suspension
c. All fees exclude VAT (UK VAT No. [XXXXXXX])

7. IP Rights
a. We retain ownership of:

• Chatbot algorithms
• Training methodologies
• Platform interfaces

b. Customers may request data exports in JSON/CSV format

8. Liability
a. Maximum liability capped at 12 months' subscription fees

b. Excludes liability for:

Third-party integrations
Training data inaccuracies
Force majeure events

9. Modifications
a. 30-day notice for material changes via account portal
b. Continued use constitutes acceptance

10. Dispute Resolution
a. Mediation required before litigation
b. Governing law: England and Wales

Contact:
Ai BotBuddy Ltd
[Registered Office Address]
Email: [email protected]
Support Portal: www.aibotbuddy.com/contact